Shipping Prices
UK: £7.95 for next day recorded delivery.

International: A flat fee of £20 for all deliveries outside the UK. All relevant import taxes and duties must be paid by you when the item is delivered.

How will my parcel be delivered?
HOOD delivers goods via Royal Mail/Parcelforce.  You will receive an email containing your Tracking Number once your package has been shipped from the HOOD studio.

Delivery Times
Delivery time for items you have chosen may vary based upon availability and/or making time. We will send you an email letting you know when your product is shipped but we can make no guarantees as to actual delivery time.

You can return or exchange goods bought from us within 14 days from when you receive them but they must be in their original condition.
Please follow the standard returns process below.

We regret that we are unable to offer refunds on products that are customised. This policy does not affect your statutory rights.

To return or exchange your piece please email stating if you would like a refund or an exchange, providing any relevant information. You must send this email within 14 days of receiving your hat/sunglasses.

* All returns must be in the same condition as supplied.
* Original tags must be in place and attached in their original positions.
* The item must be unworn, unmarked and undamaged.
* Where possible the iten must be returned in its original packaging, with all care taken to protect the item for its return journey.
* If you wish to report a faulty item please contact

Within 5 working days of receipt of your return a refund for the full value of the items will be issued excluding any shipping costs, taxes and/or import duties incurred following an inspection of the piece to ensure all criteria are met. This refund will be issued to the card you originally used to make your purchase. We cannot refund you the cost of the return postage, and we recommend that you ensure the parcel is tracked and insured to an appropriate value as we cannot refund or exchange on times you have sent that we do not receive. Such lost items must be tracked and claimed by you through your chosen courier or postage service.

If you request an exchange we will email you on receipt of your return parcel with confirmation of your credit amount or dispatch of your new hat/sunglasses.

Distance Selling Regulations
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with HOOD at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by emailing before the expiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging and tags. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.

Customised goods are exempt from this cancellation right.

Please note that this is not a full statement of your rights under the Distance Selling Regulations.